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  • Where is Ewa available?
    Ewa is currently available in the United Kingdom, and we have plans on expanding to other countries! Sign up for free now and see how our simple and flexible booking software can help you achieve financial freedom.
  • How do I contact you?
    For questions on bookings, sign ups, payments, or enquiries, we've some useful answers in this FAQ section for any questions you might have. If you can’t find the answer you’re looking for and still need to get in touch, you can use our live chat feature. Reach out to us via our Contact us form and we'll get back to you as quickly as we can.
  • What payment methods does Ewa accept?
    We accept only credit cards (Visa, Mastercard, American Express), and digital payment platforms such as Apple Pay and Google Pay. Additionally, we also offer the option for clients to securely store their preferred payment method on file for seamless and contactless transactions. At Ewa, we prioritize convenience and flexibility for our clients when it comes to payment for our exceptional beauty services.
  • What do I do if my hairstylist cancels the appointment after payment?
    At Ewa, we understand the frustration that comes with a last-minute cancellation from your hairstylist. If your hairstylist cancels your appointment after payment, please reach out to our customer service team immediately. We will work swiftly to reschedule your appointment with another available stylist or provide a refund for the inconvenience. Our priority is to ensure that you receive the exceptional service you deserve, and we are committed to making it right. Thank you for choosing Ewa for your hair needs.
  • Are all hair stylists on Ewa verified?
    Yes, all hair stylists on Ewa are thoroughly verified before they are able to offer their services on our platform. Our verification process includes background checks, security checks, and a review of their professional experience and client feedback. We take the trust and safety of our clients very seriously, which is why we ensure that all the hair stylists on Ewa meet our high standards of quality, professionalism, and expertise. When you book a hair stylist through Ewa, you can have confidence that you are working with a verified and reputable professional who is dedicated to providing exceptional home-based hair services.
  • Are all prices for hair listed on website fixed?
    At Ewa, we understand that every client's hair needs are different and unique. Although, most prices remain the same, we usually attach a little fee for full hair or full length hair due to the extra time it would take our hairstylists to give you your desired beautiful look!
  • How does Ewa handle payment processing for its hairstylists?
    Ewa offers convenient and secure payment processing for our hairstylists and barbers. Once a service is completed, the payment is automatically processed and deposited into your account. From there, you can easily withdraw their earnings through various options such as direct deposit or PayPal. This ensures that our professionals have quick and easy access to their hard-earned income, allowing them to focus on what they do best - providing top-notch hair services to clients.
  • What is the commission rate for bookings at Ewa?
    At Ewa, our commission rate for bookings is 10%. This means that for every appointment booked through our platform, we retain a 10% commission. This commission helps us cover the costs of running our platform and providing valuable services to both our clients and stylists. We believe in transparent and fair pricing, and we strive to maintain a balance that benefits all parties involved. Our goal is to provide a seamless and rewarding experience for both stylists and clients, and our commission structure reflects our commitment to fairness and quality in the hair styling industry.
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